Return Policy

For any support or service queries, please contact us:

• Phone: (230) 2060690
• Email: [email protected]
• Fax: (230) 2060691

J KALACHAND & CO LTD,
MOTORWAY M1, PAILLES, 11201,
MAURITIUS

No Fault Items:

We regret that we are unable to accept returns for items that have been sold and received in good condition.

Faulty Items:

If you receive a product that is 'faulty' or 'dead on arrival', please notify us within 2 days from the delivery date. We will arrange for the pickup of the goods. Upon receipt of the goods and confirmation of the fault, you will be offered a replacement, a repair, or a full refund, provided that:

• The item is complete with all accessories and instruction manual.
• The item is in its original box and packaging.

If the product is not deemed faulty, the goods will be returned to you, and you will be liable for pickup and return delivery charges.

Warranty Conditions

Warranty covers the original purchaser of the appliance/product and is not transferable.

Terms of warranty are valid for all sets purchased solely from any of our J Kalachand showrooms in Mauritius and Rodrigues or via jkalachand.com.

This warranty is void if the product/appliance is used on a commercial basis.

Under the warranty, J Kalachand & Co Ltd. guarantees the appliance/product purchased against faulty workmanship or material only for the period specified on the invoice from the date of purchase.

Warranty Periods:

1. A) Motorcycles: 24,000 kms or twenty-four (24) months, whichever occurs earlier.

2. B) Outboard Engines, Irrigation Water Pumps, Generators, Lawn Mowers:

   • CDI Unit and Electrical parts only: 1 year
   • Engine parts and OBM Gear Box: 6 months

3. C) Chainsaws, Bush Cutters: 3 months

4. D) Office Automation Products: Refer to specific exclusions mentioned in the policy.

5. E) Refrigerator/Freezers/Wine Cellars:

   • Sealed Cabinets & Thermostats: 1 year
   • Compressors only: Freezers & Wine Cellars - 5 years; Refrigerators - 10 years
   • No guarantee for contents of these appliances such as foodstuffs, drinks, wine, medicines.

6. F) Air Conditioners:

   • Compressor only: 3 years
   • Servicing fees are chargeable during the guarantee period.

7. G) Mobile Phones/Laptops:

   • Mobile Phones: Battery - 6 months; Electronics - 1 year
   • Laptops: Battery - 1 year; Charger - 1 year
   • No cover for damages caused by water or any other liquid.

8. H) Fitness Equipment:

   • Mechanical parts - six months
   • Electronics - one year
   • Specific exclusions apply, please refer to the policy.

9. I) Furniture:

   • Warranty on structure only.

10. J) Watches:

    • Warranty on movement parts only; 6 months on batteries.

11. K) Electrical/Electronic Products:

    • Specific exclusions apply, please refer to the policy.

Please note that the warranty does not cover damages caused by misuse, accidents, or normal wear and tear. If you have any questions or concerns regarding our return policy or warranty conditions, please feel free to contact us using the provided contact information.